ITSM for a Large Telco: Platforms, Architecture and Seamless Automation of Operations
1. The response layer is where autonomy stalls At 00:17 on 18 September 2025, a contractor working for an Australian mobile operator locked a firewall…
Category Observability, Assurance & AIOps
Read MoreITSM for a Large Telco: Platforms, Architecture and Seamless Automation of Operations
The Software Engineering Behind Modern OSS/BSS: Cloud-Native, Microservices, APIs, DevSecOps and SRE Explained
1. OSS/BSS became a software engineering problem A single product order for a business fibre connection now crosses more software than an entire telecom IT…
Network Digital Twins on Graphs: Google Spanner Graph and Neo4j Compared, from Concept to Practice
1. A network that nobody can draw At 02:10 on a weekday, the network operations centre (NOC) of a regional mobile operator in the Dallas…
The Data Layer of Autonomous Networks: Streaming, Lakehouse, Real-Time Processing and How to Govern Them
1. The layer every other layer is bounded by When a transport ring fails at the busy hour, the data platform of an operations centre…
Change Management in Telecom Networks: From the Method of Procedure to the Digital Twin
At 00:17 on 18 September 2025, a contractor applied a lock to a firewall gateway at an exchange in Adelaide as the first step of…
Real-Time Network Assurance: Observability Technologies for Detection, Root Cause Analysis and Service Impact assessment
1. From monitoring to end-to-end intelligent service assurance An operator that invests in observability is buying five outcomes, not a tool: detect a degradation before…
The Development Model for an Agentic NOC/SOC: From Scenario Discovery to Autonomous Closed Loops
The technology decision is no longer the hard one. An operator that wants to run its network and security operations centre with AI agents can…
The NOC/SOC Operating Model: Who Decides, Who Builds, Who Guards
The technology decision is no longer the hard one. An operator that wants to run its network and security operations centre with AI agents can…
The Autonomous Networks Journey: From Basic Automation to AI-Driven Telco Operations
Autonomy has stopped being a slideware ambition and started producing audited numbers. In February 2026, an operator received the world’s first Level 4 autonomy validation…